Engineering Support
Our application engineers help with selection, sizing, and integration questions. Reach them by email with your project reference so we can pull the right files.
Documentation
Datasheets, test reports, and installation manuals are available on request. Reference the model number and we will send the matching package.
After-Sales
For warranty or service, include the serial number (printed on the nameplate) and a description of the symptom. This lets us trace the build and advise a fix fast.
Response Times
- Quotation follow-up: within two business days
- Technical question: within one business day
- Warranty claim: assessed within three business days
How to Reach Us
The options in Our Support Channels are designed so you can reach the right person quickly, whether you need a quote, technical input, or after-sales support. For project work, sharing the airflow, temperatures, and operating hours up front lets our engineers return a sized recommendation faster than a generic enquiry would.
What to Prepare
To get an accurate proposal, note the supply and exhaust volumes, the temperature difference between streams, the hours run per year, and any contaminants in the airstream. Photos or drawings of the existing ductwork also help us confirm footprint and connection details, which avoids surprises during installation.
What to Expect
After we receive the basic duty, we typically respond with a preliminary core size, expected recovery, and an indicative payback based on your energy cost. A site visit or detailed data exchange follows for firm pricing. Throughout, the aim is a recovery system that is correctly sized, easy to install, and proven to save energy.
Frequently Asked Questions
How fast is the response? Preliminary feedback usually follows within a few working days once duty data is supplied. Do you help with sizing? Yes; we size from your measured conditions rather than nameplate guesses.
Practical Selection Checklist
For the Our Support Channels duty, confirm the measured airflow and the temperature difference between the two airstreams before specifying any unit. Choose the core type that matches the exhaust cleanliness and the recovery target, allow margin for fouling, and verify the pressure drop stays inside the fan curve. Place filtration ahead of the core and provide a condensate drain where the supply side may fall below the dew point.
When to Specify This Solution
Energy recovery suits any plant or building that expels warm exhaust continuously while drawing in fresh air that must be conditioned from ambient. Common candidates include make-up air units, drying rooms, commercial kitchens, paint booths, and general process ventilation. Where the annual cost of heating or cooling make-up air is material, a correctly sized exchanger usually pays back within one to three operating seasons.
Next Steps
Start by logging the supply and exhaust conditions for a full duty cycle, then size the core from those numbers rather than from nameplate estimates. Compare the projected energy saving with the equipment and installation cost to get a payback figure, and review the comparison and product guides for the specific configuration that fits your site.