Warranty Coverage
Qiyu recovery cores and air-handling units are covered by a limited warranty that protects against defects in materials and workmanship under normal operating conditions. The warranty period and scope are confirmed on the order acknowledgement and vary by product family and market.
What the Warranty Covers
The standard coverage applies to manufacturing defects in the core, casing, and factory-fitted components when the unit is installed and operated per the manual. Consumables such as filters and normal wear items are outside the defect warranty but are available as spare parts.
| Step | Action |
|---|---|
| Report | Contact local partner with model and serial |
| Assess | Technical team reviews installation and fault |
| Resolve | Repair or replace under terms |
After-Sales Service
Beyond warranty, the service network provides spare cores, seals, motors, and filters, plus remote and on-site technical support for commissioning and troubleshooting. Preventative-maintenance guidance helps owners keep the unit near design performance for its full life.
Making a Claim
To start a claim, provide the model, serial number, installation date, and a description of the fault through your local distributor. Keeping the commissioning report and maintenance log speeds assessment and any replacement.
Sizing and Selection Checklist
| Action | Why |
|---|---|
| Keep commissioning report | Baseline for claims |
| Log maintenance | Supports assessment |
| Record serial number | Fast parts order |
Common Pitfalls
Owners sometimes lose the commissioning report, which slows any warranty assessment. Another is treating filters and seals as outside scope and then surprised when wear appears. Failing to register the product with the local partner delays service dispatch.
Frequently Asked Questions
What is not covered?
Normal wear items such as filters and consumables are outside the defect warranty but are available as spare parts with fast reorder using the serial number.
How fast is support?
Through the local distributor, technical and spare-part support is arranged promptly; remote troubleshooting often resolves issues without a site visit.
Summary
A clear warranty and an active after-sales network keep the unit productive for its full life with predictable support.
Next Steps for Warranty and Service
Register the product and keep the support records so any claim is quick and unambiguous.
- Record the model, serial number, and commissioning date.
- Keep the maintenance log to support assessments.
- Know the local contact for spare parts and technical help.
Good records turn a potential dispute into a fast resolution and keep the unit productive.
How to Get the Best Outcome
Warranty and after-sales value depends on good records and early contact. Registering the product and keeping the commissioning report and maintenance log means any issue is assessed quickly rather than after a dispute over facts.
- Record model, serial number, and commissioning date at handover.
- Keep a maintenance log to support any assessment or claim.
- Know the local contact for spare parts and technical help.
Good administration turns warranty coverage into fast resolution and keeps the unit productive for its full service life.
Key Takeaways
Warranty and after-sales value depends on good records: register the product and keep the commissioning report and maintenance log, because that lets any issue be assessed quickly instead of after a dispute over facts. Know the local contact for spare parts and technical help so downtime stays short.
- Register the product and keep the commissioning report.
- Maintain a maintenance log to support claims.
- Know the local contact for parts and service.