Coverage

Equipment is covered against manufacturing defects for the period stated in the order confirmation. Consumables and normal wear are excluded.

Filing a Claim

• Provide the serial number from the nameplate
• Describe the symptom and operating context
• Include photos or logged data where relevant

What Happens Next

We assess within three business days and, where covered, ship a replacement or the needed parts. For critical systems we prioritise a fast turnaround.

Extending Life

Follow the maintenance schedule and keep filters clean; most field failures trace back to fouling or wrong operating conditions rather than the core itself.

What Is Available

• Product datasheets with performance curves
• EN 308 / AHRI 1060 test reports
• Installation and commissioning manuals
• CAD drawings and BIM where offered
• Spare-parts lists

How to Request

Quote the model or project reference. Datasheets are non-sensitive and sent immediately; test reports are released against a project enquiry.

For Specifiers

Ask for the submittal package: performance data, dimensions, weights, and electrical loads, formatted for inclusion in a specification.

Why a Distributor

Local partners shorten lead times, handle logistics, and provide on-site commissioning and service in your language and time zone.

How to Find One

• Send your country and nearest city
• We return the assigned distributor and contact
• For project work, we can introduce a specialist integrator

If There Is No Local Partner

We ship direct from the factory with remote engineering support, and we can recommend an independent commissioning agent near you.

Engineering Support

Our application engineers help with selection, sizing, and integration questions. Reach them by email with your project reference so we can pull the right files.

Documentation

Datasheets, test reports, and installation manuals are available on request. Reference the model number and we will send the matching package.

After-Sales

For warranty or service, include the serial number (printed on the nameplate) and a description of the symptom. This lets us trace the build and advise a fix fast.

Response Times

• Quotation follow-up: within two business days
• Technical question: within one business day
• Warranty claim: assessed within three business days

Before You Ask

A good quote starts with a clear duty. Gather the basics before contacting us so we can respond with a real number, not a range.

Information We Need

• Supply and exhaust airflow (m3/h or cfm)
• Outdoor winter and summer design temperatures
• Indoor setpoint and allowable supply-air temperature
• Space available and any duct constraints

What You Receive

We return an effectiveness estimate, a pressure-drop figure, a suggested technology (plate, rotary, or heat pipe), and a budget price with lead time.

Get Started

Email the details above to our team and reference the application. For a complex project, ask for a call so we can review the drawings together.